Privacy Policy

Last updated: May 2026

LeadFlow Media is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website at leadflow-media.com and engage with our AI automation services.

1. Who We Are

LeadFlow Media is an AI automation consultancy that helps home service businesses implement done-for-you automation systems including speed-to-lead follow-up, CRM reactivation, AI voice agents, and appointment booking automation. Our website is leadflow-media.com and our primary contact email is bor.cerlini@leadflow-media.com. We serve clients in the United States, Canada, Australia, and the United Kingdom.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you fill out a contact form or book a call
• Business name, industry, and revenue information you share during our consultation process
• Communications you send us via email or through our website contact forms
• Any other information you voluntarily provide when engaging with our services

We also collect information automatically when you visit our website, including:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookie data as described in our cookie policy below

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Schedule and conduct strategy calls and consultations
• Send you information about our services, case studies, and updates that may be relevant to your business
• Improve our website and services based on usage patterns
• Comply with legal obligations and enforce our terms of service

4. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device that help us understand how you use our site. We use essential cookies required for the website to function, and analytics cookies to understand visitor behaviour. You can disable cookies through your browser settings, though this may affect some website functionality.

5. Third-Party Services

We use trusted third-party services to help operate our business. These include Cal.com for appointment scheduling, email service providers for communication, and analytics tools to understand website traffic. These services have their own privacy policies and we encourage you to review them. We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you would like us to delete your information, please contact us at bor.cerlini@leadflow-media.com and we will process your request within 30 days.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. Residents of the European Economic Area, United Kingdom, California, and other jurisdictions with applicable privacy laws have specific rights under those regulations. To exercise any of these rights, contact us at bor.cerlini@leadflow-media.com.

8. Contact for Privacy Questions

If you have any questions about this privacy policy or how we handle your personal information, please contact us at bor.cerlini@leadflow-media.com. We will respond to all privacy-related enquiries within five business days.

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